Wajez TravelThis policy explains what personal data we collect through wajeztravel.ly, why we collect it, and the choices you have. By using the site or submitting a form you acknowledge this policy.
Who we are
Wajez Travel & Tourism (“Wajez”, “we”) is a travel agency based in Tripoli, Libya — Ibn Al-Mu'tazz Street, Zawiyat Al-Dahmani.
Privacy contact: info@wajeztravel.ly · +218 92 418 5511
Data we collect
- Quote requests: your name, phone/WhatsApp number, optional email, and the trip details you enter (destination, dates, travellers, rooms).
- Contact form: your name, email, optional phone and your message.
- Visa applications (Visa Center forms): your name and contact details, a copy of your passport, a personal photo, and supporting documents such as a flight ticket, hotel booking or Schengen copy, depending on the country. Some applications also ask for a national number and family status.
- Canton Fair / China visa applications: the above plus marital status and the names and dates of birth of your spouse and parents, as the Chinese visa requires.
- Newsletter: your email address.
- Technical data: pages viewed, device and browser type, approximate location and traffic source, collected through Google Analytics and the standard server logs kept by our hosting provider.
- Chat assistant (Sahm): your chat messages (with numbers masked), the name you enter on a request, and an optional phone or email. See “Chat assistant” below.
How we use your data
- To respond to your requests and prepare quotes.
- To process flight and hotel bookings and visa applications.
- To contact you by phone, WhatsApp or email.
- To send the newsletter, only if you subscribed.
- To improve the website and understand how its pages perform.
- To comply with legal obligations.
How we handle your documents
Visa application files are stored in a private folder on our server that is not publicly listed, and are emailed to our visa team's mailbox. Only staff who process your application have access to them.
We only ask for the documents your application needs. Please do not send payment card details or passwords through our forms or WhatsApp.
Who we share it with
- Embassies, consulates and visa centres — only what your application needs.
- Airlines, hotels and trusted travel partners to confirm your bookings.
- Service providers that run the website (hosting, email, Google Analytics).
- AI services that power our chat assistant (Google Gemini, Groq): masked chat messages only, never your name.
- Authorities when the law requires it.
We do not sell your personal data.
Cookies and browser storage
We use Google Analytics to measure visits; it sets cookies to tell visitors apart. We do not use advertising cookies.
We store your language preference (and your light/dark theme preference, if you choose one) in your browser, and campaign-source data (such as UTM tags) in session storage for analytics only. You can block or delete cookies in your browser settings.
WhatsApp and third-party services
Our WhatsApp buttons open a chat with a pre-filled message that never contains your passport or payment details. WhatsApp, Facebook, Instagram and Google process data under their own policies.
The site loads fonts from Google Fonts, which means your browser contacts Google's servers to fetch them.
Chat assistant ("Sahm")
Sahm is an AI assistant on our website. It answers travel questions and helps you send a request to our team.
- What we save: your chat messages, the page you were on, your browser's time zone and a scrambled (hashed) form of your IP address. Phone numbers, emails and passport, ID or card numbers that you type are replaced with placeholders before a message is saved or sent to the AI. If you send a request, we also save the name you enter and the trip details on the request card. If you choose “Send my request without WhatsApp”, we also save the phone number or email you give.
- AI processing: your messages are processed by Google (Gemini API) and, as a backup, by Groq to write Sahm's replies. They are sent with numbers masked and without your name. These providers operate outside Libya. Google's free service may use the messages to improve its products and may have them reviewed by people, so please don't share sensitive personal information in the chat.
- Your request: when you continue on WhatsApp, a summary of your request opens in WhatsApp for you to send. A copy of the request and the chat goes to our team's email.
- How long we keep it: chats and requests are deleted automatically 12 months after the last activity. Copies emailed to our team are kept according to our usual email practices.
- In your browser: the conversation, including the name you enter, is kept in your browser for 24 hours so it continues from page to page, and is then deleted. The “New chat” button clears it straight away.
- Measurement: we count anonymous chat events in Google Analytics (chat opened, button tapped, request sent, rating). We never send the content of your messages or your name.
Sahm is an AI and can make mistakes. Our team confirms every detail before booking.
Processing outside Libya
Some of these providers (for example Google and WhatsApp/Meta), and the AI services behind our chat assistant (Google, Groq), may process data outside Libya.
How long we keep data
We keep personal data for as long as needed for the purpose it was collected, to follow up on your request or booking, and to meet legal and accounting obligations, then delete or anonymise it.
Security
We use encrypted connections (HTTPS), restricted access to uploaded documents and reasonable safeguards. No method of transmission or storage is 100% secure.
Your rights
You can ask to access, correct or delete your data, withdraw consent (for example unsubscribe from the newsletter), or object to certain uses, by emailing info@wajeztravel.ly. We will respond within a reasonable time.
Children
Our services are intended for adults. Bookings for minors should be made by a parent or guardian.
Changes to this policy
We post any update on this page with the date of the last update.